Bylines
Let's Get Physical! (Virtually)
TELECOMMUNICATIONS
It's almost 6:30 in the morning, and the house is finally quiet. My wife and kids are asleep, but I’m wide awake and ready to seize the day. These moments of solitude are few and far between, so I try to use them as productively as possible. Some mindful reflection, a brisk walk, or some much needed exercise has always been my favorite way to start the day.
What is Zoning and Why Does it Matter for Artificial Intelligence?
ARTIFICIAL INTELLIGENCE & MACHINE LEARNING
PDF documents like contracts and privacy policies are ripe with rich data points. Whether it’s detailed communications or transactions, these documents contain valuable information that can provide smarter insights.
The Contact Center is NOT a Place
TELECOMMUNICATIONS
When I had a question about a deposit bonus sitting in my online poker account, I expected a rapid response to understand if I had enough to cover taking a seat at a high stakes table or if I had to resort to playing at the penny tables with no hopes of winning anything big. Granted it was close to midnight on a Saturday night, but I needed answers. Turns out, I am not alone.
How Insurance Companies are Using Artificial Intelligence to Transform an Industry
ARTIFICIAL INTELLIGENCE & MACHINE LEARNING
Insurance companies are trying very hard to shake the stigma that they are behind the times, however, many within the industry believe artificial intelligence (AI) will help fast track that transformation. Are they right?
Words Start With Numbers: Data-Inspired Takeaways From Content Marketing World
CONTENT MARKETING
Obviously content marketing is a major priority for most organizations, and while data is considered important, how many of you are actually developing a content strategy around what the numbers are saying about your target audience?
E-Readers: Unparalleled Potential for Advertisers
EMERGING TECH
According to a recent study from Affinity, almost half of all magazine readers now access their favorite magazines in both print and digital formats,